Effects of key value co-creation elements in the healthcare system: focusing on technology applications
来源期刊:Service BusinessDOI:10.1007/S11628-018-00388-9
Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types
来源期刊:Service BusinessDOI:10.1007/S11628-018-0384-7
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view
来源期刊:Service BusinessDOI:10.1007/S11628-018-0364-Y
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
来源期刊:Service BusinessDOI:10.1007/S11628-018-0367-8
The industrial impact and competitive advantage of China’s ICT industry
来源期刊:Service BusinessDOI:10.1007/S11628-018-0368-7
A value co-creation model in brand tribes: the effect of luxury cruise consumers’ power perception
来源期刊:Service BusinessDOI:10.1007/S11628-018-0373-X
Determinants of export performance: differences between service and manufacturing SMEs
来源期刊:Service BusinessDOI:10.1007/S11628-018-0376-7
Multi-factor service design: identification and consideration of multiple factors of the service in its design process
来源期刊:Service BusinessDOI:10.1007/S11628-018-0363-Z
How to boost frontline employee service recovery performance: the role of cultural intelligence
来源期刊:Service BusinessDOI:10.1007/S11628-019-00396-3
A peer-to-peer (P2P) platform business model: the case of Airbnb
来源期刊:Service BusinessDOI:10.1007/S11628-019-00399-0
Building corporate reputation, overcoming consumer skepticism, and establishing trust: choosing the right message types and social causes in the restaurant industry
来源期刊:Service BusinessDOI:10.1007/S11628-018-0386-5
Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness
来源期刊:Service BusinessDOI:10.1007/S11628-018-0382-9
An analysis of the trilemma phenomenon for Apple iPhone and Samsung Galaxy
来源期刊:Service BusinessDOI:10.1007/s11628-019-00405-5
Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms
来源期刊:Service BusinessDOI:10.1007/S11628-018-0383-8
Test of an integrative model of travel-related social media users’ switching intentions
来源期刊:Service BusinessDOI:10.1007/S11628-018-0385-6
Developing a new conceptual framework for experience and value creation
来源期刊:Service BusinessDOI:10.1007/S11628-018-0379-4
From retail innovation and image to loyalty: moderating effects of product type
来源期刊:Service BusinessDOI:10.1007/S11628-018-0378-5
The effect of customer social status and dissatisfaction on service performance
来源期刊:Service BusinessDOI:10.1007/S11628-018-0375-8
Effects of career barriers on career self-efficacy and career preparation behavior among undergraduates majoring in aviation tourism
来源期刊:Service BusinessDOI:10.1007/S11628-019-00402-8
Dysfunctional customer behavior: conceptualization and empirical validation
来源期刊:Service BusinessDOI:10.1007/S11628-019-00398-1
Adolescents’ perceptions of mother–father dominance in family vacation decisions: a 25-society study
来源期刊:Service BusinessDOI:10.1007/s11628-019-00404-6
Determinants of brand localization in international markets
来源期刊:Service BusinessDOI:10.1007/S11628-018-0366-9
Emotional contagion and collective commitment among leaders and team members in deluxe hotel
来源期刊:Service BusinessDOI:10.1007/S11628-019-00403-7
How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior
来源期刊:Service BusinessDOI:10.1007/S11628-019-00400-W
The relationship among competitive advantage, catch-up, and linkage effects: a comparative study on ICT industry between South Korea and India
来源期刊:Service BusinessDOI:10.1007/S11628-019-00397-2
Using voting decisions to identify shocks in the financial services industry
来源期刊:Service BusinessDOI:10.1007/S11628-018-00389-8
The role of proactive postsales services in supplier innovativeness and customer satisfaction
来源期刊:Service BusinessDOI:10.1007/S11628-018-0381-X
Innovation strategies and complementarity between innovation activities: the case of commercial archaeological firms
来源期刊:Service BusinessDOI:10.1007/S11628-019-00401-9