International Journal of Quality and Service Sciences

Corporate social responsibility (CSR) and its internal consequences on job performance: The influence of corporate ethical values

Quality function deployment: more than a design tool

Determining the impact of e-commerce quality on customers’ perceived risk, satisfaction, value and loyalty

Quality and perceived value in career guidance e-services

Alignment of resources, actors and contexts for value creation: Bringing knowledge management into service-dominant logic

The relationship between internal integration and manufacturing flexibility in the Egyptian industry

Service failure and recovery in technology-based business networks

Cornerstone root causes through the analysis of the Ishikawa diagram, is it possible to find them?

Do the servicescape of public and private hospitals differ? The Malaysian context

Team learning capability – an instrument for innovation ambidexterity?

Comparative analysis between management team and teachers on the impact of ISO 9001 standards in educational centres

Determinants of behavioural intentions in the audit market

Fit for purpose? : Exploring competence in quality management

The effect of service recovery on customer loyalty: the role of perceived food safety

The effects of cancer care pathways on waiting times

The impact of perceived justice on satisfaction and behavioral intentions in service encounters – a comparison and validation study

Comeback workout: QM practices and the health and fitness industry

Towards the “Homo Deus” excellence perspective? Investigating the potential use of neuroscientific findings for quality in “Smart” services

A conceptual cooperative model designed for processes, digitalisation and innovation

Workplace health in wellness – a study of Swedish spa-hotels

Reducing global supply chains’ waste of overproduction by using lean principles: A conceptual approach

A study on the effect of imbalanced data in tourism recommendation models

Service dominant logic and primary care services

Reconceptualizing TQM in service ecosystems: an integrated framework

Exploring the role of exploration/exploitation and strategic leadership in organizational learning

Health-related quality management values : comparing manager and co-worker perceptions

Assessing a social responsibility model for sustainable company growth in the Fourth Industrial Revolution

Understanding the antecedents of car sharing usage. An empirical study in Italy

The quality of service in urban public transport in Algeria

The interrelationships among organizational culture and service quality under different levels of competitive intensity: An application in the shipping industry

Listening to the voice of students, developing a service quality measuring and evaluating framework for a special course

Short-term and long-term quality of service

Gender in service quality expectations in hospitals: The role of cognitive and affective components