Journal of Hospitality Marketing & Management

Impact of the antecedents of electronic word of mouth on consumer based brand equity: a study on the hotel industry

Can signaling impact customer satisfaction and behavioral intentions in times of service failure?: evidence from open versus closed kitchen restaurants

Frontline hotel employees’ psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance

Impacts of authenticity, degree of adaptation and cultural contrast on travellers’ memorable gastronomy experiences

A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects

A methodological framework to assess social media strategies of event and destination management organizations

The impact of job insecurity on critical hotel employee outcomes: The mediating role of self-efficacy

Examining the impacts of job stress and job satisfaction on hotel employees’ eating behavior

Impact of hotels’ sustainability practices on guest attitudinal loyalty: application of loyalty chain stages theory

Identifying hotel competitiveness based on hotel feature ratings

Examining the impacts of positive and negative online consumer reviews on behavioral intentions: Role of need for cognitive closure and satisfaction guarantees

Impacts of social capital and knowledge acquisition on service innovation: an integrated empirical analysis of the role of shared values

Impact of experience on emotional well-being and loyalty

Effects of service experience attributes on customer attitudes and behaviours: the case of New Zealand café industry

Examining an extended technology acceptance model with experience construct on hotel consumers’ adoption of mobile applications

Coping with emotional labor in high stress hospitality work environments

The role of effective communication and trustworthiness in determining guests’ loyalty

Influencing green technology use behavior in the hospitality industry and the role of the “green champion”

Impact of functional/cognitive and emotional advertisements on image and repurchase intention

Evolution of strategic management research lines in hospitality and tourism

Sustainability research in the hotel industry: Past, present, and future

Effects of brand personality, self-congruity and functional congruity on hotel brand loyalty

Antecedents of social capital and its impact on satisfaction and Loyalty

Why hotel guests go mobile? Examining motives of business and leisure travelers

Examining the key dimensions of customer experience quality in the hotel industry

Categorizing peer-to-peer review site features and examining their impacts on room sales

Performance driven outcomes—the case of frontline employees in the hospitality sector

The effect of anticipated emotional labor on hotel employees’ professional mobility

A sociocultural perspective on expatriation willingness: The mediating role of cultural intelligence

Revisiting the job performance – burnout relationship

The effects of brand hearsay on brand trust and brand attitudes

The consumer value-based brand citizenship behavior model: Evidence from local and global coffee businesses

A profile of spa-goers in the U.S. luxury hotels and resorts: a posteriori market segmentation approach

Can online service recovery interventions benignly alter customers’ negative review evaluations? Evidence from the hotel industry

Investigating the impact of advertising during economic shocks on firm performance in the hospitality industry

Can balanced scorecard adoption mediate the impacts of environmental uncertainty on hotel performance? The moderating role of organizational decision-making structure