International Journal of Services and Operations Management

An efficient supplier selection model for hospital pharmacy through fuzzy AHP and fuzzy TOPSIS

An EOQ model for deteriorating items with partial backlogging and financial considerations

Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations

Multi-objective assembly line balancing problem under uncertainty using genetic algorithm

Reducing rejections using Six Sigma: a case from Indian automobile component manufacturing industry

Managing quality within existing supply chains: case studies from Jordan

An integrated conceptual model for achieving global quality service in healthcare establishments

Green supplier selection problem using TOPSIS extended by D numbers in tractor manufacturing industry

An integrated approach for performance evaluation of suppliers in manufacturing industries

Justification of technology innovation implementation in Indian MSMEs using AHP

Creating value with integrated B2B solutions: an empirical study of network maintenance services

Analysing the interactions of operational issues in sustainable supply chain: a framework

An empirical study of the performance of Canadian-owned chains of retail stores

Improvising the six row manually operated paddy seedling transplanter through value engineering

A multi-objective genetic algorithm to solve a single machine scheduling problem with setup-times

Multi-machine flow shop scheduling problems with rejection using genetic algorithm

Towards the criteria for product-service system: new challenges and contributions

Causes of reluctance of Indian manufacturing SMEs in adopting total quality management

Impact of demographic profile of pharmaceutical entrepreneurs on entrepreneurial traits and family stress

The impact of modern information technology on customer satisfaction considering the mediating role of organisational health

The effect of the internet banking service quality on customer satisfaction (case study: Refah bank in Tehran)

Do IT integration and decision-making integration influence service operation performance Empirical evidence from electrical and electronics distribution firms

Linkages of QMS and soft EMS: perceptions of operations managers as modelled by SEM

Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach

Product assignment using quadratic assignment model in retail

The facilitating dynamic of customer-employee satisfaction: contributions from the person-centred approach to service encounters

Sport industry service attributes, service experiences, relationship quality and behavioural intentions

Business process reengineering impact on SMEs operations: evidences from GCC region

Inventory lot-size policies for deteriorating items with expiration dates, advance payments and shortages under trade credit

Classification of the critical success factors in sustainable supply chain management using interpretive structural modelling

Exploring consumer power triggers in retail and service settings

Application of fuzzy axiomatic design for prioritisation of sustainable manufacturing strategies for an automotive component manufacturing scenario

A pay-what-you-want pricing model for restaurants

Manufacturing excellence in the Indian automobile industry through sustainable lean manufacturing: a case study

Framing transformation dynamics towards service-orientation: alternative trajectories of B2B relations

The impact of knowledge management on firm performance: direct impact vs. the mediating impact of strategic human resource practices: an empirical case study

Predictive maintenance strategy to increase the availability of positive displacement pumps: a case study based in Ekurhuleni base metals in South Africa

An empirical study on integrated manufacturing system practiced in Indian industries - a structural equation modelling approach

Evaluation of improvement programmes in a job-shop context by simulation models

Identifying and evaluating cognitive factors influencing the acceptance of mobile payment services

Green supply chain performance evaluation model for automotive manufacturing industries by using eco-balanced scorecard

Application of value stream mapping for cycle time reduction in production of link and roller assembly

Examining the service value chain of hypermarket retail brand value in Malaysia

Collaboration impact on social well-being for business sustainability: a case study of a Malaysian water treatment SME company

Organisational management through performance indicators

An optimal policy for three-tier supply chain for processing an agricultural product with a stochastic demand

Hybrid cellular manufacturing system design with cellularisation ratio: an integrated mixed integer nonlinear programming and discrete event simulation approach